PARTICIPANT INFORMATION
The following terms and conditions apply to individuals participating in courses for TrainBiz Pty Ltd, which in turn are aligned to both Gateway Training Consultant Services and Perth Training Institute. Acceptance of an offer of enrolment and participation at a TrainBiz Pty Ltd course denotes acceptance of the terms and conditions listed below.
Observance of these Conditions
The participant undertakes to observe the conditions of enrolment and to pay such fees and charges as may be applicable during the period of the enrolment with TrainBiz Pty Ltd
Enrolment Contract
Upon the payment of an appropriate fee and, acceptance of an offer of a place on the course, a binding contract is created between the trainee and TrainBiz Pty Ltd
Should you enrol "in principle" by verbal means, TrainBiz may, in good faith, reserve a place for you on the course you requested, however that place cannot be confirmed until the nominated fee for attendance is paid.
Cancellations or Variations
Cancellations or variations to training course bookings/enrolments may be made initially by phone but must be formally confirmed in writing within 7 days of the course commencement date to ensure a place.
If for any reason you are unable to attend the course that you have booked, please contact and advise Shane at TrainBiz Pty Ltd as soon as you become aware of your inability to attend. Except in agreed circumstances, cancellations less than 7 days prior to the commencement day will incur an administration fee. See Refund Policy below for details.
Should you not advise Shane at TrainBiz Pty Ltd of non-attendance, prior to commencement day, then full fees will be charged accordingly.
Fees, Charges, Exemptions and Refunds
TrainBiz Pty Ltd will safeguard fees and charges paid by providing receipts, and by recording all fees and/or charges made against an identified client and/or individual participant in a separate account. TrainBiz Pty Ltd acknowledges that, subject to the withholding of fees that may be applied for cancellation, withdrawal or removal from a course, fees that may be paid remain the property of the client and/or individual participant until the date of the commencement of the course to which those fees apply.
Payment for each course must be made in full prior to commencement of the course. This may be made in installments or in total at the time of enrolment. A deposit must be paid or company purchase order lodged at the time of enrolment acceptance. Any special arrangements, including those relating to fees and withdrawal, must be agreed at the time of enrolment.
Worksafe High Risk Work Licence Fee
Any student who successfully completes a Work Safe High Risk Work Licence course must submit an application to perform High Risk Work along with a fee of $86.00 GST exempt directly to Worksafe. Application forms will be handed out to students at the time of assessment by the assessor.
Replacement Certificate Fee
There is a $50 GST Inclusive certificate re-issue fee if required. A request for re-issue of a certificate form must be completed and returned, you will also be required to provide identification when making the request. Once administration has been completed, and payment has been verified a Statement of Attainment will be posted to the address supplied on the form.
Exemptions
If the full amount of fees has not been paid prior to the training course commencement date any exemptions or special financial arrangements must be agreed at the time of enrolment for training to commence and only then will an official enrolment contract have been made between TrainBiz Pty Ltd and the client and/or individual participant.
Refund Policy
TrainBiz Pty Ltd will safeguard fees paid by trainees with a refund policy as follows:
•Full refunds will be made to the students if the training provider cancels or discontinues a course.
•Cancellations or variations to public training course bookings may be made initially by phone and then confirmed in writing.
•Trainee withdraws more than 7 days before course commences - Full refund.
•Trainee withdraws between 2 working days and 7 days before course commences - Full refund less $100 administrative fee.
•Trainee withdraws less than 2 working days before course commences or withdraws, or is withdrawn for disciplinary reasons, after course commences - no refund provided.
•If the student/employer does not inform TrainBiz Pty Ltd of cancellation of a previously confirmed position within 2 working days prior, a cancellation fee of half the full course cost will be either deducted from the balance or an invoice will be forwarded.
•TrainBiz Pty Ltd reserves the right to cancel any course if insufficient bookings or registrations are received. Should this occur candidates will be notified and offered alternate training dates or a full refund of payments made.
Mitigating circumstances warranting the waiving or partial application of this refund policy are individually judged on merit and any such reconsideration shall be at the full discretion of TrainBiz Pty Ltd.
National Recognition
TrainBiz Pty Ltd recognise the statements of attainment and/or full qualification certificates issued by other verifiable RTO’s across Australia and/or such issuance where the Australian RTO delivered and/or assessed and issued outcomes against Australian Endorsed Training Package qualifications and/or Units of Competency on their scope and profile at their agreed and identifiable overseas sites.
RPL/RCC and Credit Transfer
TrainBiz Pty Ltd offer all clients and individuals prior to enrolment on any of our endorsed and/or accredited courses the option to discuss and review your Recognition of Prior Learning, Recognition of Current Competency and or Credit Transfer opportunities with one of our qualified training and assessment staff. Fees for such options will be discussed at the time of application and based on individual requirements. The fees will not exceed the cost of attending the full course of training. If you think you may be eligible for RPL/RCC and/or Credit Transfer, please contact us to request either one of the above options and an interview will be arranged with you to assess all your options prior to commencing any course.
Should the instructor determine during the presentation of the course, that a participant has experience, knowledge or skills that are pertinent then the participant may be asked to demonstrate and be assessed for competence without completing all components of the course. The demonstration must be in the form of completion of the course theory based tests and/or course practical assessments or a combination of both.
Trainees who are able to demonstrate prior knowledge may complete the relevant course in a time less than that described as being required by the course documentation.
Participant Induction and Orientation
TrainBiz Pty Ltd will provide an introduction to all participants during the first hour of the training course commencing, irrespective of site location. The introduction will cover the following but is not limited to:
•Site safety and emergency brief and location map
•Course content outline and expected vocational outcomes
•Assessment processes and methods
•Disciplinary procedures
•Use and care of equipment
•Respect for other participants and staff
•Staff responsibilities under the Access and Equity, Privacy and Duty of Care requirements
•Presentation of the current and relevant legislation affecting your participation in the training and
assessment process
•Complaints and Appeals against assessment
•Issuance of Certificates and/or Statements of Attainment and licences
Unique StudENt Identifier (USI)
All students enrolling into a TrainBiz Pty Ltd / Gateway Training Consultant Services Nationally Accredited course must be possession of a USI number. Trainbiz Pty Ltd will not issue to any student a Statement of Attainment unless a valid USI number is provided to staff prior to the completion of the course. Further information can be found at www.usi.gov.au as to how to obtain your USI number. Grab your driver's licence, log in and it takes about 5 minutes to complete.
Flexible Learning and Assessment Procedures
TrainBiz Pty Ltd offers a range of learning and assessment options that are fair, flexible and cost effective for the participant. These will be offered where applicable and on request. Flexible options where available cannot reduce the integrity of the specific learning outcomes associated with the training and assessment activities to which you have enrolled. Legislation requirements will override any flexible approach that does not ensure the legislation can be, and is, fully addressed at all times.
Complaints & Appeals
If you wish to appeal an assessment outcome or have any complaints pertaining to your TrainBiz Pty Ltd training experiences, there is a process to both appeal and/or make a complaint. A copy of Gateway Training Consultant Services complaints and/or appeals process and associated forms are available from all TrainBiz Pty Ltd / Gateway Training Consultant Services staff if and when requested.
Grounds for an Appeal
Valid grounds for an appeal may include but not limited to:
•Alleged bias of the assessor
•Currency of competency of the assessor
•Inaccurate advise given by the assessor regarding the assessment process
•Inappropriate assessment methods
•Inaccurate assessment content when aligned to the required performance criteria, and demonstration of
skills
Access and Equity Code of Practice & Staff Responsibility
TrainBiz Pty Ltd will ensure that all staff when dealing with actual and or potential clients and/or participants and whilst using the Trainbiz Pty Ltd current and approved policies and procedures during participant pre-enrolment activity, selection induction, orientation, interaction and/or training and assessments processes, that they ensure the participants enjoy access to the following:
•equitable and fair access to the benefits of our products and support services
•fair and equitable training delivery and assessments irrespective of gender, age, race religion, culture, linguistic backgrounds, marital status, socio-economic background, disability, sexual preferences, family responsibility and/or political convictions; and
•all nominations and subsequent enrolments into training and assessment courses and programs will be conducted at all times in an ethical and responsible manner, ensuring fairness and compliance with current Equal Opportunity Legislation
Work Health and Safety
TrainBiz Pty Ltd is at all times bound by a duty of care to all participants and Trainbiz Pty Ltd employees as per the current State and Federal legislation and Industry Statutory Regulatory requirements.
Disciplinary Procedures
TrainBiz Pty Ltd will not tolerate any forms of unfair behavior against staff or fellow participants such as physical and/or verbal abuse and/or acts of plagiarism, cheating and or breaches of WHS. TrainBiz Pty Ltd will also remove any participant where it is proven they have been involved in any of the aforementioned activities. Any such removals are subject to appeal by the participant. Any appeals or complaints against removal from a course will be managed following the TrainBiz Pty Ltd / Gateway Training Consultant Services / Perth Training Institute Complaints and Appeals Policy and Process.
Privacy, Confidentiality, Access and Security of Participant Records
TrainBiz Pty Ltd will ensure all participant information and subsequent records gathered during the enrolment, training delivery and assessment process remains confidential. Any records resulting from these activities will remain secure under lock and key and will not be passed on to third parties without the written consent of the participant.
All participants, upon receipt of written request, will have full and open access to all their related documents and records associated with their training and assessment activity. All records will be kept in accordance with current and relevant State, Federal and Commonwealth legislation and statutory regulatory requirements.
Participant Information and Permissions
For the purposes of marketing, TrainBiz Pty Ltd will always seek and receive written permission from participants when seeking to use the images of participants and/or others e.g. TrainBiz Pty Ltd employees, for the express purpose of marketing and advertising TrainBiz Pty Ltd and/or Gateway Training Consultant Services products and services. At no time will participant information be shared with any non authorised third party. TrainBiz Pty Ltd guarantees at all times your privacy with regards to personal information management whilst at the same time acknowledging the current legislation with regards to privacy may require disclosure.
Marketing and Advertising
TrainBiz Pty Ltd and/or Gateway Training Consultant Services or Perth Training Institute will ensure we only advertise, promote and market our RTO products and Services in an ethical and accurate manner and aligned to our RTO approved delivery scope and profile. We will only advertise and market these products and services in accordance with, and compliance to, the Australian Quality Training Standards.
Dealing with People with a Disability and Access to External Client Support
Any participant wishing to enrol into a TrainBiz Pty Ltd course who has a disability and/or who may need assistance to complete their training and/or assessment are requested to please phone and discuss your requirements in complete confidence with our training staff prior to the course commencement date. This will ensure any relevant and practicable alternative training and assessment arrangements can be provided by TrainBiz Pty Ltd and if this is not feasible, an alternative pathway using another training provider may be explored if required.
Language, Literacy & Numeracy
Some learners require more support than others in different areas and Trainbiz Pty Ltd will assist where possible to provide training and assessment support services to our learners regardless of age, gender or culture. Some courses that TrainBiz Pty Ltd offer require a minimum level of English in order to be deemed competent. Participants with English difficulties may be eligible for free English tuition provided by the Adult Migrant English Program (AMEP). More information on the AMEP program is available from https://www.education.gov.au/adult-migrant-english-program-0
If you require assistance with your reading and writing skills prior to attending one of our courses, visit the reading and writing website to find out how you can improve your skills. Visit their website at http://readingwritinghotline.edu.au/
All persons enrolling in courses resulting in a WorkSafe High Risk Work Licence are required to have basic workplace spoken English language and numeracy skills as a minimum requirement. Verbal assessments in English may be granted to those persons who may have difficulty in effectively completing the written assessment.
Non English speaking persons CAN NOT successfully complete the requirements for these courses.
Access to External Client Support
Any participant wishing to enroll into a TrainBiz Pty Ltd course who considers that they may have additional language, literacy or numeracy needs that may affect their ability to undertake the training course of their choice and may need additional support to complete their training and/or assessment are requested to please contact Shane at TrainBiz Pty Ltd and discuss these needs in complete confidence with training staff prior to the course commencement date. This will ensure TrainBiz Pty Ltd can develop alternative training and assessment arrangements or seek external access to specialist assistance if required.
Welfare Guidance and Support
TrainBiz Pty Ltd will ensure we provide or seek external advice for you with regard to ensuring appropriate welfare advice, guidance and support if offered upon request.
Unsuccessful Participants
While every effort will be made and every opportunity provided to enable participants to achieve the requisite competency within the period allowed for the course presentation there are occasions where participants are unable to complete the objectives to the standards required. In such cases (with the exception of participants in those courses conducted for self identified experienced operators) the participant is offered re-enrolment at no additional cost within a period of 30 days of completion.
NOTE: The offer of re-enrolment does not apply to persons who do not successfully attain the competency required through attendance at the reduced duration courses designed for self identified experienced operators.
I look forward to having you train with us.
Shane Bisby
Managing Director
TrainBiz Pty Ltd
